Board of Directors
Partner, Global Client Serving, Financial Services
Senior Leader with over 20 years of progressive experience delivering results through a combination of exceptional execution skills, keen strategic mindset, strong business acumen and innovation
Led the establishment, growth and execution of $100M+ digital transformation at a Global Top 10 Bank
Developed digital programs to change legacy banking platform through pioneering approaches including Human Centered Design (HCD), client journeys and agile methodology
Built and grew an internal outsourcing practice at Canada’s largest bank; ensuring regulatory, compliance, industry best practices and client experience were at the forefront of decision making
Spearheaded implemention of a global digital learning experience platform delivering learning, anytime-anywhere-on any device, resulting in 40+ hours/yr of informal learning per employee and awarded “Best Learning Strategy” by the prestigious Canadian HR Award
