Technology continues to reshape customer expectations and upend entire industries, and the world of insurance and wealth and asset management has not been immune. Rather than viewing this seismic shift as a threat, Manulife President and CEO Roy Gori sees a massive opportunity. Join Roy in conversation with Terrie O’Leary, Executive Vice President, Business Strategy & Operations, Toronto Global, for a discussion about what it takes to delight consumers, drive transformative change, embrace technology and pull the industry out of the Dark Ages and into the future.
Roy Gori
CEO and President, Manulife
Roy Gori was appointed President of Manulife on June 5, 2017 and Chief Executive Officer and member of the Board on October 1, 2017. He is also Chair of the Company’s Executive Leadership Team.
Roy joined Manulife in March 2015 as President and Chief Executive Officer, Manulife Asia. In that role, he was responsible for Manulife Asia operations in China, Hong Kong, Indonesia, Japan, Macau, Malaysia, the Philippines, Singapore, Taiwan, Thailand, Vietnam and Cambodia. During his time leading Manulife’s rapidly growing business in the region, Manulife Asia rolled out a new strategy to further accelerate its growth, strengthen its competitive position and reposition its business around its customers. Roy was also the driving force behind a number of key innovations that Manulife brought to market, including the award-winning Manulife MOVE insurance product.
Prior to joining Manulife, Roy was Head of Consumer Banking (North Asia and Australia) and Regional Head of Retail Banking (Asia Pacific) at Citigroup. In these roles, he was responsible for the company’s insurance and wealth management businesses and its Asia Pacific Sales and Distribution organization.
A native Australian, Roy has worked and lived in Sydney, Singapore, Thailand, and Hong Kong, and is now based in Toronto.
Terrie O’Leary
Executive Vice President, Business Strategy & Operations, Toronto Global
Terrie O’Leary was appointed as the Executive Vice President, Business Strategy & Operations at Toronto Global, the Toronto Region’s foreign direct investment marketing and Sales Corporation, in December, 2016. Prior to this Terrie served as the Interim President & CEO of Invest Toronto. A seasoned executive, Terrie was with Invest Toronto from its inception and helped establish the organization as the investment attraction agency for Canada’s largest city.
Prior to joining Invest Toronto, Terrie represented Canada at the World Bank in Washington, D.C., and sat on the Bank’s Board of Directors for four years. Canada represents itself as well as 11 Caribbean nations and Ireland at the World Bank. As a resident member of the Board of Directors, Terrie provided advice, guidance and instruction to member countries and World Bank staff.
In addition to her experience internationally, Terrie also has substantial public sector and government experience. She was the Chief of Staff to Canada’s Minister of Finance, Paul Martin, from 1993 – 1998, when Canada eliminated its deficit for the first time in 30 years. Following the historic 1995 budget, other key accomplishments during her tenure included reforming Canada’s pension plan, establishing the Canadian Pension Plan Investment Board (CPPIB), enhancing financial sector supervision and transparency, introducing Registered Education Savings Plans (RESP’s), and establishing the Canadian Foundation for Innovation. Ms. O’Leary also served on the Prime Minister’s transition team in 2003, and coordinated and developed policy platforms for several national election campaigns.
A graduate of McGill University with a BA in Economics, Terrie moved back to Toronto in 2007, where she was born and raised, and is an active member of the community. Terrie was appointed to serve on the Board of Directors for the Greater Toronto Airports Authority in 2016.
